Zoho Stone Architectural Products LLC or “Zoho Stone” makes every effort to ensure that its products are free from defects. Through quality inspections carried out from manufacturing to shipping, Zoho Stone strives to provide its customers with the highest quality and most reliable product available.
Zoho Stone warrants that its product is free of any defects in material or workmanship which may have occurred in the manufacturing process, or blemishes and discoloration when viewed under normal lighting from a distance of 25 feet, for a period of one (1) year from the original shipping date of the product provided that the purchaser complies with the following terms subject to the following conditions and limitations. To make a claim under this warranty, the purchaser shall, within one (1) year from the shipping date, contact Zoho Stone with a written statement of the particular manufacturing defect and proof of its purchase. If the product does in fact have a manufacturing defect and it is within the warranty time period, Zoho Stone will replace it with a comparable product or repair the manufacturing defect. Removal and reinstallation of the defective material is the responsibility of the purchaser. Zoho Stone will not be responsible to cover those costs. Except as expressly set forth and limited herein, Zoho Stone excludes and negates any and all warranties, express or implied, including, but not limited to, any warranties of merchantability or fitness for a particular purpose. Zoho Stone’s liability responsibility pursuant to this manufacturer’s limited warranty shall be limited to the repair or replacement with FOB point of original shipment the repaired or replaced product to purchaser. The repair or replacement of the defective product(s) shall be the sole and exclusive remedy and recourse of purchaser. Since all products are custom made, no refunds will be offered.
Purchaser hereby releases Zoho Stone and its agents, partners, employees and representatives from any liability relating to or arising from the product and its installation, use and maintenance, including but not limited to, any liability for consequential, punitive or incidental damages. This warranty may be void if in the sole opinion of Zoho Stone, the product has been found to have been altered, misused, improperly maintained, or installed in an inappropriate environment or manner. Purchaser may have other rights and remedies available pursuant to the laws of purchaser’s jurisdiction. The limitations and exclusions of the manufacturer’s warranty set forth herein are made and given to the fullest extent allowed by applicable law and, if applicable law prohibits limitations or exclusions of rights or remedies, the remainder of such exclusions and limitations shall be enforced to the fullest extent allowed by such applicable law. Purchaser acknowledges receipt of the following disclosures and agrees to accept the product subject thereto:
It is impossible to duplicate the exact characteristics of the product by pictures, brochures, print or electronic media. Colors, textures and other characteristics of the product may vary from what is shown in any print or electronic media. Such slight variation does not constitute a manufacturer’s defect and purchaser agrees to accept the product with such slight variations.
Zoho Stone shall not be responsible or liable to any party for the failure of the product to comply with local, state or national codes, regulations, laws, statutes and ordinances, including, but not limited to, applicable building and fire codes. It is the responsibility of the purchaser to purchase the correct size and dimensions of the product and to comply with such building and fire codes and other applicable laws, regulations and ordinances. Purchaser is advised to review applicable building and fire codes and other applicable laws regarding the size, dimensions, composition and other characteristics of the product prior to purchasing the product. Purchaser hereby releases and discharges Zoho Stone and its partners, agents, employees and representatives from any liability associated with the failure of the product to comply with such building and fire codes and applicable law.
Zoho Stone shall not be responsible for any incidental, indirect or consequential loss or damages such as loss of profits or revenue, downtime costs, or costs associated with the removal or re-installation of its products, or claims of third parties against the purchaser. This warranty is conditional on Zoho Stone receiving full payment for all products and services.